Our Service

 

Our Service

1. Warranty service: What is the warranty term of your parts?

In general, the warranty applies to the construction machinery spare parts is 3 months

Warranty Claims: Please contact our Warranty Center via Email [email protected] to start the warranty process. Claims must be supported by a complete description of the problem and include photos or otherwise. VOTAI Industry Limited, at it's own discretion, will authorize repair, replacement or return of the part. Warranty periods will remain as listed unless modified by management.

2. How do you control the accuracy and safety of spare parts ordered?

With a professional and experienced service team, Votai is committed to build a complete service guarantee system to offer an extraordinary customer satisfaction. Each customers will receive a full-process service guarantee during pre-sales, on sale and after sales, which including the spare parts service and technical support.

1) Technical Support:

Votai has a well-organized technical service team to assist and communicate with our customers about their machinery technical issues. We supply technical support for our customers during pre-sale, on sale and after-sale;

Various support methods like Phone service, Email service, Live chatting (Whatsapp, Viber, Messenger, Skype), Shipping service and Warranty service.

Multi-language materials in Chinese, English and Russian respectively.

We provide 9:00am-20:00pm phone call technical supports. We could offer on-site supports upon customer’s request

Our colleagues are full experience about construction machinery spare parts. And we have the parts catalogue books, maintenance manual and technical information for most of construction machinery in China. We can help customers to check every exact spare parts they need.

2) Spare Parts Services

Adhering to the "customer first, quality first" principle of good faith, we make the following commitments:
A. When we send quote of spare parts to our customer, we will confirm with customer first what they need the genuine parts or replacement parts. After getting the client final confirmation, we will supply the corresponding quality products to customers. We never transfer the quality and deceive customers.
B. Apply label on every parts to ensure accuracy and traceability/promptness
C. Standard and appropriate package to ensure parts arrives safely without any damage.
D. Replacement parts will be sent out to customer after receiving the detailed old part information within 48 working hours to ensure the machine back to work without waiting

3. What will you do when the parts received are wrong or broken?
We provide after-sales service for all parts we sold. Specifically is as follows:
1) If the goods were wrong due to our mistakes, we will refund the purchase amount to our customer, or ship the new correct parts to our customer at our cost and responsible for the associated logistics costs.
2) If the goods were damaged due to the logistics company, we will contact the logistics company at once to communicate about do claims. And give customer feedback in the shortest time.
3) If it is the quality problems of the genuine parts, customers need inform us in 3 days and provide the mass appraisal report or related photos. For Replacement Parts, we always offer three-month warranty after shipment (some individual products have different deadlines)

If you have any technical or operation issue, please feel free to contact us via the contact methods listed on our contact page.